Cover image for Designing systems and processes for managing disputes
Designing systems and processes for managing disputes
Title:
Designing systems and processes for managing disputes
Author:
Rogers, Nancy H., author.
ISBN:
9781454880820
Personal Author:
Edition:
Second edition.
Physical Description:
xxiii, 477 pages ; 26 cm.
Series:
Aspen coursebook series

Aspen coursebook series.
Contents:
Introduction -- Overview of the design process -- Taking design initiative and clarifying roles -- Diagnosing or assessing stakeholders, goals and interests, and contexts -- Creating dispute management processes and systems -- Selecting, engaging, and preparing the participants in the new process -- Determining the extent of confidentiality and openness in the processes -- Seeking justice, safety, reconciliation, change, public and personal understanding, and other goals -- Enhancing relationships -- Using technology -- Implementing -- Using contracts -- Using law -- Evaluating and revising -- Facilitation and related skills for designers.