Interviewing: the way it is (warts and all) -- Competency-based behavioral interviewing (CBBI): the what, when, and why -- Interviewing considerations -- Hundreds of interview questions you can use -- Follow-up questions -- Guidelines for initial telephone screening interviews -- Creating an interview guide -- Smart ways to assemble the data from multiple interviewers -- Use the competencies in your other programs and processes -- CBBI advice for job seekers.